Contact Center Careers

Job Categories Within the Department

While job titles and roles in the Contact Center may vary, our team shares a common commitment to providing helpful, trusted solutions that meet and exceed members’ needs.

Roles include:

  • In-person sales and service support
  • Call center support
  • Member education
  • Quality assurance

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UW Credit Union employee Gabriela assists members over the phone at the contact center.

Gabriela, a Member Solutions Specialist, assists members over the phone.

 

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Get to Know Our Contact Center

The Contact Center at UW Credit Union, also called the Member Solutions Center, works directly with more than 1,000 members each day.

Our member solutions specialists provide support, answer questions and troubleshoot concerns. We deliver positive experiences by quickly solving issues over the phone and via email to drive member satisfaction and improve members’ financial well-being.

 

Working in Our Team

If you’re looking for a professional, fun and open work environment where successes are celebrated, you’ll thrive here.

We’ll equip you with the knowledge and expertise to do what is right for members, and we’ll offer rich opportunities for professional advancement, too.

We welcome energetic, open-minded and agile individuals who have a passion for continuous learning, helping others and delivering on UW Credit Union’s promise to always put members’ best interests first.

What Our Team Says

UW Credit Union has been great to me. I’ve been part time since I started working here and have been able to succeed in my role and progress within UW Credit Union. I’m happy to work in a company that cares about their employees just as much as our members. - Dolores R., joined in 2011

It’s truly rewarding to work for a company that is so passionate about their employee’s personal growth and development. UW Credit Union is committed to providing an environment where employees can feel fulfilled  and engaged in the work they’re doing. - Anna M., joined in 2013

There is an amazing feeling of support  here from both fellow workers and management that I have never felt at any other workplace. Coming to work often feels like I am hanging out with my  second family. My opinions, feelings and point of view are both valued and respected. Great environment which encourages me to thrive and keep a good work/life balance. - Margaret M., joined in 2001