Account & Card Security
Keeping your account information safe is our top priority. That's why we offer several different ways for you to protect and manage your accounts and credit and debit cards.
Card Security Features
Manage Your Cards Anytime, Anywhere
Wherever you are, you can quickly and securely access your card from one convenient spot. The Manage Cards area in Web Branch lists all your debit and credit cards and lets you:
- Temporarily lock your card
- Cancel a lost or stolen card
- Replace your card
- Change your PIN
- And more
Security You Can Trust
We use encryption technology to prevent anyone from intercepting or viewing your personal information. A secure website will list “https” instead of just “http” in the website URL.
While navigating Web Branch, you may be prompted to validate your identity with this system, which uses random, single-use codes delivered directly to you via phone, text message or authenticator app. This added layer of online security makes it substantially more difficult for a cyber thief to gain access to your accounts.
Web Branch Account Locking
Web Branch accounts are locked out after a set number of unsuccessful log-in attempts, which protects your private information from random password guessing. If your account has been locked out, please select "Forgot Username or Password?" on the login screen or contact us to have your password reset.
Additional Card Safeguards
More Card Features
Debit and credit cards come with chip technology and 24/7 fraud monitoring. If we see a suspicious transaction through our monitoring systems, we’ll contact you to verify that transaction. If it was not authorized by you, we’ll block the transaction and reissue your card.
Plus, your cards are covered by Visa’s Zero Liability Policy*, which guarantees you won’t be held responsible for unauthorized charges if your card is lost, stolen or fraudulently used (not including ATM and PIN transactions or user negligence).
Want details on a purchase or transaction? No problem. Our easy-to-read format provides details on your pending and posted items. You can also search your history by any field such as category, label, description, date or dollar amount.