Account & Card Security FAQs


Control your debit and credit cards by locking and unlocking them whenever you need.

My joint accountholder lost their card; can I lock it?

Will you automatically send me a new card if I lock it?

I see a transaction I don't recognize; should I lock my card?

When a debit card is locked, can ATM transactions be done?

Will locked cards work in my Mobile Wallet? 

Can I make a payment to my card when a card is locked?

Will my auto pay process if my card is locked?

Can I lock my ATM-only card?

Can I dispute charges when my card is locked?

Why should I lock my card instead of canceling it?

How quickly does the lock functionality take effect?

Which of my transactions will be approved if my card is locked?