Contact Us

We are here to help.

Search Help

Get immediate answers to commonly asked questions.


Q: What is UW Credit Union's routing number?
A: Our routing/transit number is: 275979076.

Q: How Can I Pay My Loan Online?
A: Visit our Online Payment Center to learn how.

More popular questions

Secure Message & Email

Secure Message

For account specific inquiries, log in to Web Branch to send a Secure Message.


For general inquiries, send a message.

Fraud Prevention

If you suspect fraud on your account, log in to Web Branch and verify contact information for the Visa Fraud Prevention Team.

Security & Privacy

If you suspect fraud, email phishing or abuse, contact our security team.

Schedule an Appointment

Before you visit a branch, schedule an appointment online to ensure speedy service in a snap. Get help applying for a loan, opening a new account, arranging notary services and much more.

Please Note: Appointments for home loans and Investment Services will need to be made by phone. Learn more.

Schedule Here

Be Prepared: review our helpful list of what to bring to your upcoming appointment.


Hours of operation: Monday - Friday 8 a.m. to 5:30 p.m. CT, Saturday 9:00 a.m. to 1:00 p.m.

Customer Service

Local: 608-232-5000
Toll Free: 800-533-6773
TDD: 711
Fax: 608-236-2450


Account Verification - Internationally

Via Skype: 608-232-5000

Lost or Stolen Debit Card

Cancel in Web Branch or call us:
Local: 608-232-5000
Toll Free: 800-533-6773
After Hours: 800-957-4341
Fax: 608-236-2450

Visa Credit Card

24/7 Customer Service & Lost/Stolen Card:

Home Loan

For general inquires, M-F 8 a.m. to 5:30 p.m. CT
Local: 608-232-5000 ext. 2810
Toll Free: 800-533-6773, ext. 2810


Location & Hours

Search our Branches & ATMs to view locations, hours and available services.

Green Bay
La Crosse
Stevens Point

Search Branches & ATMs

General Mailing Address

UW Credit Union
PO Box 44963
Madison, WI 53744-4963

To pay your credit card bill, either login to Web Branch or mail to the address above.


Registered, Certified, or Overnight Mailing Address

UW Credit Union
Attn: Department or Name
3500 University Ave
Madison, WI 53705

Financial Counseling

If you’re concerned about making your consumer loan payments, or simply interested in how you can refinance existing loans to a lower rate, we can help. We offer members free, confidential counseling.