Locking a card can only be completed by the individual cardholder using their own Web Branch login. In cases of lost/stolen cards, joint accountholders may cancel and obtain a replacement card by calling us or visiting a local branch.
No. Locking a card will only block new authorizations on your current card. To cancel your card and receive a replacement, visit Manage Cards in Web Branch or visit a local branch for a new Instant Issue card.
Yes, you should lock your card immediately while you research the charge. If you determine that the purchase was not made by you or a joint cardholder, you should dispute the charge as an unauthorized transaction. If you did authorize the charge, you can unlock your card for immediate access to your account.
A card should be locked if you believe it has been temporarily misplaced, as it can be unlocked immediately in Web Branch if found (data/Wi-Fi access required). A card should be canceled if it cannot be found or if your card has any unauthorized activity.
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